Privacy policy

What this covers

This page says what we collect on habitatpropertymgmt.com and in the resident and owner portals at portal.habitatpropertymgmt.com, what we do with it, and who else sees it.

What we collect

• From the contact form: your name, email address, phone number, the property address you tell us about, and your message. The form is checked by hCaptcha to keep out automated spam, which reads signals from your browser to tell a person from a program.
• From a question about a home or room for lease, or an owner's inquiry on the “For owners” page: your name, email address, phone number if you give it, what you tell us, how you heard of us, and the tag on the link you followed to the listing. These forms are checked by hCaptcha as the contact form is. We reply by email, and send a note to the address you gave that your question arrived.
• From a resident or owner account: your name, email address, phone number, your lease and its charges and payments, the repair requests and photographs you send, the documents we serve you, and the forwarding address you give when you move out.
• From paying through the portal: the bank account or card you choose is held by Stripe, our payment processor. We never see or store the full account or card number; we hold Stripe's reference to it and the last four digits.
• From your browser: a session cookie that keeps you signed in, and the ordinary server logs (address, page, time) needed to run the site. We count page views with Vercel Web Analytics, which sets no cookies, follows you to no other site and keeps no personal information. We use no advertising trackers.

What we do with it

Run the property management we are engaged for: collect rent and account for it, arrange repairs, serve the notices a lease and Utah law require, send the statements and receipts you are owed, and answer your message. We do not sell personal information, and we do not use it for advertising.

Who else sees it

The providers that run the service for us, each only what it needs: Stripe (payments), Resend (email), Twilio (text messages to our own staff), DocuSeal (electronic signature), hCaptcha (spam checks on our forms), Supabase and Vercel (hosting and storage). We share information when a law, a court or a government agency requires it.

The owner of the property you rent sees the money on their property in the statements we send them, by email and in their owner portal: what each room is let for, what was paid and what is owed, with the names of the tenants. They never see your bank details, and the owner portal never shows them your email address or phone number. If the owner is given a copy of your signed lease, it shows each tenant's name, email address and phone number, and leaves out your permanent address, your vehicle details and any guaranty.

When you report a repair, the owner of the property sees what you wrote under “What is wrong” and the photographs you add, with our own photographs of the work and what it cost. The rest of what you write, and our notes to you, stay with us.

Text messages

We send text messages only to members of our own staff who have opted in on their account page. Mobile numbers and text-message opt-in information are never shared with third parties or affiliates for marketing or promotional purposes. Message frequency varies with activity. Message and data rates may apply. Reply STOP to stop and HELP for help.

How long we keep it

Records of a tenancy, its money and the notices served are kept for as long as Utah law and our own accounting require, generally the tenancy plus the years a landlord and a licensed property manager must keep such records. A contact message that does not become a tenancy is kept for one year. A question about a listing or an owner's inquiry is kept for three years after we were last in touch about it.

Your choices

You can see and correct your contact details in the portal, ask us for a copy of what we hold about you, and ask us to delete a contact message. Email chase@habitatpropertymgmt.com or call (916) 221-2544.

Changes

When this page changes, the date at the top changes with it. Questions about it are welcome through the contact page.