Services and pricing
The complete fee schedule. On one page.
What we charge
Three charges, all in the agreement.
10%
of rent and other income collected
Base rent and the recurring income that comes with it - late fees, pet rent, parking. Only on what is actually collected, and itemized on your statement.
+10%
on third-party repair invoices
When a vendor does the work you pay their invoice plus a 10% vendor coordination fee, and the fee is its own line on your statement rather than folded into the price.
$50/hr
when our own team does the work
Charged in half-hour increments, with materials passed through at cost. No vendor coordination fee on in-house labor or on materials.
What we don't charge
- Vacancy fees
- Leasing or tenant-placement fees
- Lease renewal fees
- Setup or onboarding fees
- Monthly statement or reporting fees
If it isn't on the charge list, we don't charge it.
Costs of the property itself
Our promise covers our own charges. The costs of running the property are yours, and they reach you at what they cost - vendor repairs with the 10% above.
- Utilities, services and supplies for the property
- Turnover costs such as cleaning and painting
- HOA dues, fines and assessments
- Insurance
- Governmental, licensing and registration fees
- Eviction, court, filing and attorney fees
Repair approvals
We handle repairs up to $300 each without asking. Anything expected to cost more waits for your approval - except an emergency threatening health, safety or the property, where we act first and tell you straight away.
What we do
Full-service management, end to end.
Leasing and screening
Pricing, advertising, showings and leases. Applicants are judged on credit, income and job stability, rental history and references, consistently and within fair-housing law.
Rent collection
Residents pay by bank transfer through their own portal, with autopay on the day rent is due. Late fees follow the lease, once per late month.
Maintenance
Residents report repairs online. We triage, send our own team or a vendor, and see the job through.
Utilities
Provider bills are paid from the trust account and billed back to residents as their leases provide.
Accounting
Rent and deposits are held in a trust account, kept apart from our own money, with a ledger for every owner.
Monthly statements
An itemized statement for each property each month, and your money paid out after our fee.
HOA representation
We represent you at the homeowners association: its rules, its approvals and its notices.
Notices and evictions
Notices served under the lease and the law, and counsel retained for an eviction after we talk it through with you.
Maintenance
How we triage every request.
01
Emergencies first
Health, safety and the building itself
- Water leaks or flooding
- Fire or gas
- No heat in winter
- No hot water
- Lockouts
- Broken exterior doors or locks
02
Urgent next
Affects living there, nothing being damaged
- Heating or cooling out in mild weather
- Broken kitchen appliances
- Plumbing trouble without an active leak
03
Routine
Scheduled as vendors and access allow
- Cosmetic repairs
- Minor fixture issues
- Non-urgent requests
Next step